aicuci88 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is issued by aicuci88 and applies to all players who register and use our online gambling platform. By opening an account or continuing to use aicuci88 services, you acknowledge that you have read, understood and agreed to the terms set out in this policy.

This policy covers all interactions between you and the aicuci88 platform, including the website, mobile applications, customer support services, betting activity, financial transactions and any electronic communications you carry out with us.

2. Information We Collect

aicuci88 collects your personal information through several means when you register and use the platform. The categories of information collected are as follows:

• Identity Information: Full name, identity card number (MyKad), date of birth and gender for age and identity verification purposes.
• Contact Information: Email address, mobile phone number and residential address.
• Financial Information: E-wallet account details such as Touch 'n Go eWallet, Boost, DuitNow account details, FPX details and cryptocurrency wallet information (USDT, BTC, ETH) for processing deposits and withdrawals.
• Usage Data: Betting activity records, transaction history, game preferences, login times and platform usage patterns.
• Technical Data: IP address, device type, operating system, web browser, cookies and session data.
• Communications: Records of live chat conversations, emails and support tickets you submit to our team.

3. Purpose of Using Information

The information collected is used solely for the following purposes:

• Verifying the identity and age of players during new account registration.
• Processing deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Maintaining transaction records and betting history for your account.
• Providing customer support services via live chat and email in Malay and English.
• Sending important notifications related to your account, promotions and service updates.
• Detecting and preventing fraud, money laundering and activities that violate aicuci88 Terms & Conditions.
• Complying with legal and regulatory obligations under international licensing.
• Improving the user experience through analysis of aggregated and anonymised usage patterns.

4. Legal Basis for Data Processing

aicuci88 processes your personal data on valid legal grounds, including:

• Contract Performance: Processing required to fulfil the contractual obligations between aicuci88 and players, including account management and transaction processing.
• Legal Obligation: Processing required to comply with regulatory requirements, international licensing and anti-money laundering measures.
• Legitimate Interests: Processing based on aicuci88's legitimate interests in maintaining platform security, preventing fraud and improving services.
• Consent: For optional marketing communications, aicuci88 relies on the explicit consent you provide during registration or later through your account settings.

5. Sharing Information with Third Parties

aicuci88 does not sell, rent or trade your personal information to any third party. However, we may share information in limited circumstances as follows:

• Payment Providers: Information required to process financial transactions through supported e-wallet providers, FPX and cryptocurrency platforms.
• Technology Providers: Game software companies and technical infrastructure providers that are bound by strict confidentiality agreements.
• Statutory Authorities: Disclosure to regulatory bodies or law enforcement authorities when required by a court order or valid legal requirement.
• Fraud Prevention: Limited sharing with recognised identity verification and fraud prevention service providers.

6. Use of Cookies

aicuci88 uses cookies and similar tracking technologies to improve your experience on our platform. The cookies used include:

• Essential Cookies: Required for basic platform functions such as login session verification and account security. These cookies cannot be disabled.
• Preference Cookies: Store your language settings and display preferences for a consistent browsing experience.
• Analytics Cookies: Collect anonymous usage data to help us understand how the platform is used and improve our services.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the aicuci88 platform.

7. Data Retention Period

aicuci88 retains your personal data for as long as your account is active or as long as it is needed to provide services. After account closure, certain data will be retained for the period prescribed by applicable legal and regulatory requirements, particularly for financial and transaction records.

When your data is no longer required, we will securely delete or anonymise that information using industry-recognised methods.

8. Data Security Measures

We implement multiple layers of technical and organisational protection to keep your data secure:

• 256-bit SSL encryption for all data transmissions between clients and servers.
• Two-factor authentication (2FA) to protect player accounts.
• Continuous around-the-clock security system monitoring.
• Role-based internal access controls — only authorised staff may access sensitive data.
• Regular security audits and penetration testing by independent parties.
• Structured incident response procedures to handle any potential data breach.

9. Cross-Border Data Transfers

As an online gambling platform operating under international licensing, your personal data may be processed on servers located outside Malaysia. In such situations, aicuci88 ensures that such data transfers are protected by appropriate safeguards, including data processing agreements that comply with recognised international standards.

10. Protection of Minors

The aicuci88 platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21. If we find that information from an underage individual has been collected without our knowledge, the relevant account will be closed immediately and all associated data will be deleted.

Parents or guardians who suspect that a minor has registered on our platform may contact our support team via live chat or email for prompt action.

11. Amendments to This Policy

aicuci88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes via in-platform notifications or your registered email.

The date of the most recent amendment will always be displayed at the top of this page. Continued use of the aicuci88 platform after any amendment takes effect means you accept the updated policy.

12. Contact Us About Privacy

For any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the aicuci88 support team through the following channels:

• Live Chat: Available 24/7 on the aicuci88 platform in Malay and English.
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries appropriately. For formal requests regarding personal data rights, please clearly state the type of request and include the required identity verification information.